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Makeup Geek Return Policy

RETURN POLICY

Makeup Geek only accepts returns for gently used items purchased through www.makeupgeek.com. If you purchased a Makeup Geek item from a retail partner, please contact that retailer directly.

 

If you purchased a product online and it is damaged during shipping or you received the wrong product, please contact our Customer Service Team within 14 days of receiving your purchase.

 

FOR U.S. ORDERS

If you’re not totally geeked with your Makeupgeek.com purchase, return or exchange it for free (no return shipping or handling fees) within 14 days of receiving your purchase. Please contact Makeup Geek customer service at customerservice@makeupgeek.com prior to returning any items. When returning your item, please send in proper packaging, preferably it’s original.  Please do not send returns in an envelope.  We’ll process your return as soon as we receive it back at our store for the purchase amount minus the original shipping charges. Please note it may take up to 10 business days for the credit to appear on your account. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

 

When you return your purchase to Makeupgeek.com by mail within 14 days of receiving your order, you will receive a full refund to your original payment method for the price of the item(s).

Unfortunately, we can’t accept returns or issue refunds after 60 days.

 

 

FOR INTERNATIONAL ORDERS

Unfortunately, we can’t offer merchandise exchanges on orders shipped internationally. Only credit back to the original form of payment is available.

 

If you’re not totally geeked with your makeupgeek.com purchase, you can return it within 10 days of delivery. Please contact Makeup Geek customer service at customerservice@makeupgeek.com prior to returning any items. When returning your item, please send it in its proper, original packaging. Please do not send returns in an envelope. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges and any additional fees. In special cases, if you’re returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details. Please note it may take up to 60 business days for the credit to appear on your account. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

 

Sorry, we are unable to accept COD deliveries.


Please note that Makeup Geek is not responsible for returns that are lost in transit. 

Any questions about your return? Give us a call at 1 (877) 207-1168