Store FAQ

Who do I contact for help or questions?
If this page does not answer all of your questions, please contact Makeup Geek’s customer service team.  They will be glad to help you with all of your questions and/or concerns you may have.  For best results, please either respond to your Makeup Geek order emails or use our contact form.
Damaged or Missing Items
Upon receiving your package, please inspect your shipping box and the items inside for missing or damaged items.  We require customers contact us within 14 days of receiving their package to notify us of any issues.  The shipping box may have normal wear from the transit process.  However, if your order arrives damaged, please retain the shippiing box, packing materials and original items on the order.
How much does shipping & handling cost?
The shipping cost is actually determined by the weight of the items you order.  In most cases (smaller orders), shipping will only be $1.99 - $8.99 for Standard Domestic Mail Service and $6.99 to $16.99 for Standard International service. Also be aware that depending on your country's regulations, International orders may be subject to additional duty fees.

If you need your items faster we offer UPS Second Day Service for Domestic Orders, and UPS Worldwide Expedited for International customers. Please keep in mind that UPS does not deliver on Saturday, Sunday or holidays.

To find out exactly how much your shipping will be before completing your order, just place the items you want in your shopping cart and then enter your country on the shopping cart page and click the “Get Quote” button.  This calculator will also let you know how much the standard and express options are.
Do you ship internationally?
We do ship almost everywhere, but there are a few countries that we have had issues with. We are no longer able to ship to Turkey and Mexico due to local regulations forbidding the importation of cosmetics.

You may consider using a private courier or forwarding service like,, or, who offer convenient International Shipping. They can provide you with a US street address, receive packages on your behalf, and then ship your order overseas. Some of these companies also help prepare customs paperwork for your shipments.  Makeup Geek's responsibility will only be engaged until the package reaches your US mailbox.

Customs Charges/Duty Fees:
Makeup Geek is not responsible for customs requirements or charges added by your country. Most countries charge VAT/Duty for purchases outside of the country. Makeup Geek will not alter any customs forms or mark the package as a gift due to federal and international laws. Packages that are refused because the customer does not pay VAT/Duty are not eligible for a full refund.
Has my order shipped?
We strive to get all orders shipped within 2-3 business days. It is important to note that sometimes (especially during new product launches) standard mail service orders could take an extra business day or two before shipping. Once your order has shipped, you should receive an email confirmation of the shipment.  You can also check to see if you order is marked as “Complete” on your account page.
How long will it take for me to receive my order?
All shipments in the US should arrive in 7-10 business days. However, if it takes longer, please be patient. If it has been over two weeks, feel free to contact us to look into the situation.

Standard International shipments should arrive within 7- 21 business days, but they often can take up to 8 weeks to arrive. Please also note that your order cannot be tracked during transit with this shipping option.  If you need it sooner then that (for gift giving, etc) you may want to consider UPS Worldwide Expedited which is normally 3 - 5 business days.  
Are tracking numbers available on shipments?
Tracking numbers are only available on Express deliveries with the US Postal Service.  Please do not confuse tracking numbers with Delivery Confirmation Numbers, which only let you know when the package has reached its final destination (not any points in between).
What is your refund policy?
In most cases, we do not accept any returns of cosmetics or cosmetic accessories for hygienic reasons and to continue to offer the best value on our pricing.  Exceptions are made for damaged items.   If you have any questions, please ask before you make your purchase.
What payment methods do you accept?
It is possible to pay for your order using your Visa, Mastercard, American Express, Discover Card, and Paypal.

However, no matter what payment method you use, your order will be directed through Paypal’s payment processing.  Keep in mind that you can use a credit card without having a Paypal account.

We are not currently accepting money orders or cash for payments at this time.  With the number of orders we have each day and the changing inventory, it does not work out well for us to set aside items and wait for a payment to arrive in the mail.   We're sorry about the inconvenience, but it helps things run smoothly for everyone else.
When will “Product X” be back in stock?
If there is an item that is marked as “out of stock” but still shows up in the store, that means we are doing our best to get more of that item.   However, due to backorders or delays in shipping with our suppliers, we may have to wait a little while for certain items.  In these cases, we cannot give you a firm answer when they will be available again.    Just be assured, we’re working on it!