Marlena receives a huge amount of emails every day asking for personal advice and unfortunately she cannot answer each and every one. We also employ many staff members to help take care of customer service and technical issues via email, however, we are unable to give advice to everyone via email.
We are doing our best to create content to address common makeup concerns (please use the search box above), but if you have a specific issue we haven’t addressed, please use the form below. Due to the high volume of email, we might not be able to respond right away. We appreciate your patience!
If you have specific questions regarding Makeup Geek products, please select the “Questions About Makeup Geek Products” option in this contact form.
If you would like to send a thank-you to Marlena, please fill out this form. She does receive an abundance of emails and may or may not be able to reply. Please do not feel bad, she reads as many as she can and uses them to brighten up her day.
Unfortunately we are not able to take requests for tutorials at this time. Marlena would like to focus on creating a variety of unique looks for all skin tones. If you need inspiration or have a specific look in mind please take a look at our Idea Gallery.
Estimated Response Time: 12-18 hours
If you are having issues with the Makeup Geek website, we will do our best to help you out. Please be specific as possible, and maybe even include a link to a screenshot if that would help explain your issue. Thanks for your patience!
If you need help placing an order or you’re wondering about the status of your order, please provide specific information (your order number, correction of a street address, etc) and we will do our best to help you out quickly.
If you are wondering when a specific Makeup Geek product will be back in stock, please check this spreadsheet. It will give our best guesses when something will return. This is not a promised restock date, but a guess based on the limited knowledge we have at this time. We will update the list as we get more information.
If you work for an established publication that would like to talk about Makeup Geek products, the business, or Marlena, please let us know and we will do our best to see if we can arrange something. Please share the specifics of your publication and your association with the publication.
To help us better respond to your inquiry, please include the following information: advertiser, campaign type, campaign duration, and campaign budget. We're happy to work with you directly on your upcoming advertising campaign, but if you're in a hurry or know exactly what you want, you can also purchase inventory directly through Google Adsense.
The following types of advertising are available:
Please note we do NOT allow the following types of advertising:
If you are interested in having Marlena speak at an event, please pass along specifics of the event and your budget for the speaking obligation. Due to Marlena’s limited schedule, we may have to turn down many requests.
We appreciate your interest in wholesaling the Makeup Geek product line. At this time, we are not currently working with many wholesalers (selling directly helps keep Makeup Geek’s prices low), but we are are taking applications from retailers with physical stores. If you are interested in wholesaling our products and posses a physical store location, please let us know the specifics of your store including the address, how long you have been in business, what other brands you carry. We may follow up with you with additional questions.
While we love supporting other bloggers and social media influencers, we want to be very selective about who we give sample products out to.
While some companies will give out their full lineup of products and (and sometimes paid) in exchange for speaking well of their products, we want to focus on artists that not only share their thoughts about the product, but also can effectively show and demonstrate how to accomplish beautiful creations with Makeup Geek products.
If you feel that you have not only great makeup application skills, but also are either excellent at photographing your work or demonstrating well on video (with good video quality), feel free to fill out this form with your information and a sample of your work.
We are trying to be selective with who we work with, so please understand that we cannot give free product to everyone that asks and do your best to build up your skills before applying :)
If your question cannot be answered by any of the previous categories, please use this form to email our customer service team.
If you have specific question about Makeup Geek product, we will do our best to answer them. Here are some common pieces of information: