Store FAQ

Who do I contact for help or questions?
If this page does not answer your questions, Mariella is in charge of Makeup Geek’s customer service and will be glad to help you out with any other questions or concerns you might have.   For best results, please either respond to your Makeup Geek order emails or use our contact form.
How much does shipping & handling cost?
The shipping cost is actually determined by the weight of the items you order.  In most cases (smaller orders), shipping will only be $1.99 - $8.99 for First Class Domestic and $6.99 to $16.99 for First Class International. Also be aware that depending on your country's regulations, International orders may be subject to additional duty fees.

If you need your items faster we offer UPS Second Day Service for Domestic Orders, and UPS Worldwide Expedited for International customers. Please keep in mind that UPS does not deliver on Saturday or Sunday.

To find out exactly how much your shipping will be before completing your order, just place the items you want in your shopping cart and then enter your country on the shopping cart page and click the “Get Quote” button.  This calculator will also let you know how much the standard and express options are.
Do you ship internationally?
We do ship almost everywhere, but there are a few countries that we have had issues with. We are no longer able to ship to Turkey and Mexico due to local regulations forbidding the importation of cosmetics.
Customs Charges/Duty Fees:
Makeup Geek is not responsible for customs requirements or charges added by your country. Most countries charge VAT/Duty for purchases outside of the country. Makeup Geek will not alter any customs forms or mark the package as a gift due to federal and international laws. Packages that are refused because the customer does not pay VAT/Duty are not eligible for a full refund.
Has my order shipped?
We strive to get all orders shipped within 2-3 business days. It is important to note that sometimes (especially during new product launches) first class orders could take an extra business day or two before shipping. Once your order has shipped, you should receive an email confirmation of the shipment.  You can also check to see if you order is marked as “Complete” on your account page.
How long will it take for me to receive my order?
All shipments in the US should arrive in 7-10 business days. However, if it takes longer, please be patient. If it has been over two weeks, feel free to contact us to look into the situation.

First Class International shipments should arrive within as 7-14 business days, but they often can take up to 6 weeks to arrive. Please also note that your order cannot be tracked during transit with this shipping option.  If you need it sooner than that (for gift giving, etc) you may want to consider UPS Worldwide Expedited which is normally 3 - 5 business days.  
Are tracking numbers available on shipments?
Tracking numbers are only available on Express deliveries with the US Postal Service.  Please do not confuse tracking numbers with Delivery Confirmation Numbers, which only let you know when the package has reached its final destination (not any points in between).
What is your refund policy?
We are pretty easy to deal with so if there is something wrong with your order, please let us know.  However, in most cases, we do not accept any returns of cosmetics due to the nature of the products. This ensures that you are not sold returned products from other customers. If you have any questions, please ask before you make your purchase.
What payment methods do you accept?
It is possible to pay for your order using your Visa, Mastercard, American Express, Discover Card, and Paypal.

However, no matter what payment method you use, your order will be directed through Paypal’s payment processing.  Keep in mind that you can use a credit card without having a Paypal account.

We are not currently accepting money orders or cash for payments at this time.  With the number of orders we have each day and the changing inventory, it does not work out well for us to set aside items and wait for a payment to arrive in the mail.   We're sorry about the inconvenience, but it helps things run smoothly for everyone else.
When will “Product X” be back in stock?
If there is an item that is marked as “out of stock” but still shows up in the store, that means we are doing our best to get more of that item.   However, due to backorders or delays in shipping with our suppliers, we may have to wait a little while for certain items.  In these cases, we cannot give you a firm answer when they will be available again.    Just be assured, we’re working on it!
 
Keep your eyes open for our special Back to School items and save A LOT!